Help Centre

Use the Forgot password link on the sign-in screen. If you typed an email previously, we may prefill it for convenience.

• Check spam or junk for the reset email.
• Make sure your mailbox has space.
• If you still don’t receive it, contact support.

• Wait 2–5 minutes and refresh your inbox.
• Check Spam, Junk, or Promotions.
• Try again once and avoid repeated rapid requests.
• If the domain blocks emails, use another mailbox and contact support.

On a post, use Share to copy the link or open the native share sheet on supported devices.

• If the share menu does not open, refresh the page and try again.
• Make sure you are signed in to the correct account.
• On iPhone or iPad, make sure the browser can open the share sheet normally.

• No pay-to-apply requests.
• No requests for sensitive documents too early in the process.
• Watch for suspicious links, vague employer details, and unrealistic salary claims.

Report suspicious listings through Contact support.

• Check whether the group is private or requires approval.
• Make sure you are signed in to the intended account.
• Try opening the invite in the same browser where you are already signed in.

Go to the Plus page and choose the upgrade option to start secure checkout.

• Checkout is handled through Stripe-hosted billing tools.
• Your account activates automatically after billing is confirmed.
• If the success page is still processing, your access may update shortly after.

If a promotion is available for your checkout, you can apply the code directly during the secure checkout flow.

• Enter the code exactly as provided.
• Promotions may have eligibility limits, expiry dates, or usage limits.
• If a code does not work, confirm that it is still valid and matches the offer terms.

If you believe a valid code is not applying correctly, contact support.

Open your Plus payment history to review recent billing activity and open any available invoice or receipt links.

• Some transactions include invoice links, receipt links, or hosted billing pages.
• Billing details may also be available through the billing portal when supported.
• If you need help locating a billing record, contact support with your email and payment date.

Open Manage Plus and use the billing management option when it is available for your subscription.

• The billing portal may let you review or update payment details directly.
• If the portal is unavailable, contact support for billing help.
• Payment-method updates are handled through secure billing tools rather than inside public help pages.

To review cancellation options, open Manage Plus.

• If cancellation is available, your Plus access usually remains active through the current paid period.
• Your renewal status and billing details are shown in your Plus settings.
• If you need help canceling, contact support and choose the Payments category.

If checkout completed but Plus is not active yet, open the Plus success page or refresh your Plus settings after a short wait.

• Activation depends on billing confirmation, not only the redirect page.
• Some payments may remain in processing briefly before access is updated.
• If activation still does not complete, contact support with your email and payment time.

If a payment fails or needs attention, open Manage Plus to review your billing status.

• Try checkout again only after confirming the previous attempt did not succeed.
• Review any available billing portal or invoice links.
• If you are unsure what happened, contact support before retrying repeatedly.

• Use a strong, unique password.
• Do not share verification codes with anyone.
• Review devices and sessions if you notice suspicious activity.

Learn more on our Security page.