Help Centre

Use the Forgot password link on the sign-in screen. If you typed an email previously, we may prefill it for convenience.

• Check spam/junk for the reset email.
• Make sure your mailbox has space.
• If you still don’t receive it, contact support.

• Wait 2–5 minutes and refresh your inbox.
• Check Spam/Promotions.
• Try again once (avoid repeated rapid requests).
• If the domain blocks emails, use another mailbox and contact support.

On a post, use Share to copy the link or open the native share sheet on mobile (when available).

• If the share menu doesn’t open, try refresh and sign in again.
• On iOS, ensure pop-ups aren’t blocked for the site.

• No “pay to apply”. No asking for money before interviews.
• No requests for sensitive documents early (passport/bank info).
• Suspicious links, vague company info, unrealistic salary claims.

Report suspicious listings via Contact support.

• Check if the group is private or requires approval.
• Ensure you are signed into the correct account.
• Try opening the link in the same browser where you’re signed in.

If a payment completes but Plus doesn’t activate, go to your Plus page and try again, or contact support with the transaction time and email.

• Renewal behavior can differ depending on payment provider and plan type.
• Receipts may be delivered by the provider and/or by LifeAider.
• For billing issues, contact support with your email and transaction details.

• Use a strong, unique password.
• Don’t share verification codes with anyone.
• Review devices/sessions if you see suspicious activity.

Learn more on our Security page.