Privacy Policy

• We collect information you provide (like profile details), plus usage data needed to operate the platform.
• Some information is public (like your posts) and some is private (like account security data).
• Payments are processed by payment providers (Global card payments and Bangladesh local payment methods). We receive confirmation and limited billing metadata.
• You can request access, correction, or deletion through Contact support.

A) Information you provide

• Account details (email, password hash, basic profile information).
• Profile content you choose to share (name, bio, location, links, etc.).
• Content you create (posts, comments, job applications, messages, uploads).
• Support requests (messages, issue category, and any attachments you provide).

B) Information we collect automatically

• Device and browser info (user agent), IP address (may be stored for security).
• Usage and performance data (pages viewed, features used, error logs).
• Security events (login activity, suspicious behavior signals).

C) Information from integrations

• Social sign-in (e.g., Google): we receive identifiers and basic profile details permitted by the provider and your settings.
• Payment providers: confirmation status and limited metadata (plan, currency, timestamps), not your full payment credentials.

• To provide and operate LifeAider (authentication, feeds, jobs, groups, tools).
• To personalize your experience (language/region defaults, feature recommendations).
• To protect the platform (fraud detection, abuse prevention, account security).
• To communicate with you (service messages, support responses, important updates).
• To improve reliability (performance monitoring, bug fixing, and product analytics).

We do not sell your personal information. We share information only when needed to operate the service, comply with law, or protect users.

A) Public information

• Content you post publicly (depending on your privacy settings).
• Your public profile fields (as configured by you).

B) Service providers

• Hosting, storage, and delivery providers (to run the app and store content).
• Analytics and error monitoring (to understand performance and fix issues).
• Customer support tooling (to handle your help requests).

C) Legal and safety

• If required by law (legal process) or to protect user safety and platform integrity.
• To investigate and prevent fraud, abuse, or security incidents.

LifeAider uses cookies and similar technologies to keep you signed in, secure the platform, and remember preferences.

• Essential: authentication, security, load balancing.
• Preferences: theme and UI choices.
• Diagnostics: error logging and performance metrics.

For full details, see Cookie Policy.

Local storage (examples)

• Theme preference (light/dark).
• Draft content (e.g., composer drafts) if enabled.
• Convenience fields (e.g., last used email on auth screens), if stored.

LifeAider Plus may be offered through different payment providers depending on your region:

• Global Plus: international card payments (for example, Stripe).
• Bangladesh Plus: local payment methods (for example, bKash / Nagad / cards / bank) via local gateways.

Payment providers process your payment credentials. We typically receive confirmation (success/failure), plan details, and limited metadata needed for billing records and support.

We keep information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

• Account and security logs may be retained for fraud prevention and safety.
• Support messages may be kept to improve support quality and for audit history.
• Backup copies may persist for a limited period for reliability.

You may have the right to:

• Access, correct, or delete certain personal information.
• Control public visibility through privacy settings (when available).
• Opt out of certain communications (where applicable).

To request access or deletion, use Contact support.

We use reasonable safeguards to protect accounts and data, including access controls and monitoring. No system is perfectly secure, so please use a strong password and keep your device secure.

Learn more on our Security page.

LifeAider may process and store information in countries other than where you live, depending on where our service providers operate. When we transfer data, we use safeguards required by applicable law.

LifeAider is not intended for children under 12. If you believe a child under 12 is using the service, please contact us via Help Centre.

We may update this policy to reflect product, legal, or safety changes. We will update the “Last updated” date at the top, and may provide additional notice for material changes.

For privacy questions or requests, contact us through Help Centre → Contact support.

For general inquiries, use Contact.